Campground complaints

Fortunately, we haven't received too many complaints. Thinking about it from a camper or customer point of view, I'm trying to think if there is anything that would be a common complaint about a campground.

Most complaints I can think of would be something general about the campground itself. Like maybe the sites are too close together. Or a common one we hear and read about regarding "RV Park" type campgrounds is the lack of decent internet.

So I went to our monthly Board meeting last night to bring up any issues and discuss any problems. And, I heard about three complaints.

We have one seasonal camper who pretty much lives here during the summer. Most of the other people who have booked sites for the season only come on weekends. But this guy and his wife are here all the time. He's the one who made a complaint about the noise on the May long weekend. And he's become a bit of a thorn in my side.

Thanks for the photo Paula!

Our official "quiet hours" are 11pm to 7am. The problem with that is that it only gets dark here at 10pm. And a lot of people only arrive here between 6pm and 9pm on Friday evenings and it takes them a bit to get set up and then they want to have a campfire and a few refreshments. 

And sound really travels here as well. A little chatter around a campfire can be heard 200 feet away, easily. I usually give people an extra 15 minutes or half hour before I wander around and tell the noisier ones that they have to keep it down. But that one thorn in my side camper wants the place to be dead quiet with everyone indoors at 11pm. Well, that would mean we would have one happy camper and at least a dozen unhappy ones. 

After a busy night, I walk around in the morning asking quite a few of the campers if everything is okay and if they slept all right. Yep, everybody's happy. Except this one guy.

And so that was one of the issues brought up last night. There was a "noise" complaint, but not many details on where or when or who the complaint came from. Also, nobody ever came and knocked on my door to ask me to do something about it at the time. If we're sleeping, we wouldn't likely know there was a problem would we?

Anyhow, complaint number two. Our fish cleaning shack. I go in and empty the fish cleaning shack once a day, and check it twice a day when it's busy. Sometimes I need to hose things down. I haven't noticed the smell being bothersome yet...but it does smell fishy! Anyhow, there was a complaint about the cleanliness of the fish cleaning shack. Now, it wouldn't be co-incidence that the thorn in my side camper has picked the site right beside the fish cleaning shack, would it?? Hmm.

And complaint number three. There is a rut at the bottom of the children's slide. You know, where their little feet land when they come down to the bottom of the slide. That was the complaint...there is a rut. Okay, I could take some sand and put it in the rut. Isn't there a rut at the bottom of every slide in every playground in the world? What will happen after the next three kids slide down? There will be a rut again! I don't think this complaint was made by the thorn in my side camper. He's too old for slides!

Anyhow, if that's our only complaints, I guess we're doing okay. We receive an awfully lot more compliments than we do complaints, and we know that you can never keep everybody happy.